We want you to be completely happy with your purchase and so you may inspect the items you buy as if you were in store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not use or damage the items whilst you inspect them. Do not try them in an environment that might make them dirty (e.g. in the garden). When you receive your goods please examine them carefully before signing. If you feel there may have been damage to your goods during transit then please note this on the delivery note that you sign. Failing to contact us at this early stage could affect your return/warranty entitlements.
Any unwanted item unless faulty, must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.
Petrol powered machines should not be oiled or fuelled unless you intend keeping the item.
Delivery Charge Refunds
More Than Mowers original outgoing delivery charges will only be refunded if you cancel and return your order with us within 14 working days after the day of receipt of your goods. Otherwise delivery charges will only be refundable in the case of faulty or damaged goods, or where the incorrect product has been received.
Any delivery costs incurred by the customer to return any unwanted products are the responsibility of the customer.
Return of small items by Post
Please return any unwanted items within 14 days from the day your parcel arrives, for a refund via the original payment method.
Special order items are non-returnable.
With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 14 day period, we reserve the right to not offer a refund.
Larger items including machines that require courier collection
If you wish to return a larger item including machinery that will require a courier collection, a collection charge of £25 may be applicable. The item must be unused, unopened, and be in its original packaging, complete with all included accessories. This does not affect your statutory rights in respect of faulty or damaged items. We are unable to offer any courier collection service to orders outside of the mainland UK.
When will I receive my refund?
Once we have received the returned product(s) and if appropriate, any packaging, a refund will be credited to the original payment method or card. Please note that it may take up to 21 days for your bank to credit your account.